Shipping & Returns
Shipping:
All orders placed before 16:00 Monday to Friday are despatched the same day, if in stock.The stock in the webshop does not correspond with the stock in the warehouse.
Orders will not be sent if no or insufficient payment is received.
Testing and repair of electronics such as ECU's, CDI units or dashboards are generally returned within three working days, only with an approved payment, that payment is arranged in advance or on account (on request).
Delivery times are subject to and dependent on the proper handling of the carrier.
Shipping costs:
We use dynamic Shipping prices calculated by UPS.
Hence we cannot give exact prices, use the shopping cart page to calculate the shipping price.
We mainly ship with UPS, with high exceptions we use DHL or PostNL
Payments:
Payment with PayPal, International banktransfer (IBAN/BIC) or any local payment methods like iDeal, Soffort Banking.
Right of withdrawal
For the delivery of goods
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good. To exercise the right of withdrawal, you must inform us;
Carmo Electronics
Berenbroek 3
5707DB Helmond NL
[email protected]
+31 492 565 220
by an unequivocal statement (e.g. in writing by post, fax or e-mail) of your decision to withdraw from the contract.
For services
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day of conclusion of the agreement. To exercise the right of withdrawal, you must inform us;
Carmo Electronics
Berenbroek 3
5707DB Helmond NL
[email protected]
+31 492 565 220
by an unequivocal statement (e.g. in writing by post, fax or e-mail) of your decision to withdraw from the contract.
For digital content
You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day of conclusion of the agreement. To exercise the right of withdrawal, you must inform us;
Carmo Electronics
Berenbroek 3
5707DB Helmond NL
[email protected]
+31 492 565 220
by an unequivocal statement (e.g. in writing by post, fax or e-mail) of your decision to withdraw from the contract.
Carmo electronics takes no responsibility if the package is lost.
Damaged and/or incomplete products cannot be (fully) compensated.
Warranty:
In case of a product malfunction within the specified warranty period, you can return the product for a warranty claim. Please contact our customer service first by e-mail ([email protected]). Warranty is invalid if a product is damaged, abused, modified or improperly installed (this includes altered wires & connectors, modified housing etc.). Any product should be installed the proper way, without any alterations, to ensure that the product will work properly.
If after research a product turns out to be used the wrong way, the warranty claim may be rejected.
Installation of most products only requires basic knowledge of motorcycle electronics and mechanics. If you doubt your knowledge, you should always have the product installed by a motorcycle garage.
Team-Carmo